SHIPPING & RETURNS
SHIPPING & DELIVERY POLICY
At RA Atelier, we believe the journey of a lighting piece should reflect the care and craftsmanship behind it. While our shipping approach is intentionally considered (and still evolving), we aim to make the process as smooth and accommodating as possible.
Studio Pick-Up
We are pleased to offer complimentary pick-up from our studio. Clients are welcome to schedule a time to collect their order—and perhaps enjoy a brief glimpse at any new pieces while they’re here.
Regional Delivery (Finger Lakes & Upstate New York)
For clients within the Finger Lakes and greater Upstate New York region, we offer delivery by request. Each piece requires thoughtful handling, so delivery arrangements and fees are determined individually. Please contact us for a personalized quote—we’re happy to coordinate the details.
Shipping Beyond the Region
At present, our shipping capabilities outside the local area are still in development. We’re actively working toward broader options and look forward to offering more expansive delivery solutions in the future.
Direct Shipping from Artists & Makers
In some cases, pieces may ship directly from the artist or maker. These arrangements vary, but when available, they offer a streamlined path from the studio to your space. Feel free to inquire for specifics.
Questions & Coordination
If you have questions or unique delivery needs, we’re always glad to assist. We approach logistics the same way we approach lighting—with care, clarity, and attention to detail.
Thank you for your understanding as we continue to refine our process.
RETURN & EXCHANGE POLICY
Because many of the fixtures are made specifically for you, our return and exchange policy reflects the bespoke nature of our work.
Custom & Made-to-Order Pieces
All custom and made-to-order lighting is considered final sale. Once an order has been placed and production has begun with our makers, it cannot be canceled or modified. We encourage thoughtful consideration (and welcome questions) prior to confirming your order.
The Nature of Handcrafted Work
Many pieces in the collections offered are handmade, and with that comes subtle variation. Differences in color, texture, finish, size, or pattern are natural characteristics of the materials and processes used. These nuances are part of what makes each piece unique and are not considered defects or grounds for return.
Damaged or Defective Items
In the rare event that your piece arrives damaged or with a defect, please notify us within 48 hours of delivery. To assist us in resolving the issue promptly, we ask that you provide clear photographs of both the item and its packaging.
Items must remain unused and in their original condition with packaging when reporting an issue. In some cases, and at our discretion, we may request that the item be returned to us for further evaluation. Please note: installation constitutes acceptance of your purchase. Once a fixture has been installed, it is no longer eligible for review as damaged or defective.
Customer Responsibility
We ask that clients carefully review all product details prior to placing an order. This includes measurements, finishes, electrical specifications, and installation requirements. If anything is unclear, we are always happy to provide guidance.
Because production begins shortly after an order is placed, we are unable to offer refunds or exchanges due to ordering errors or changes of mind. To support you in making the right selection, we’re always available to answer questions, provide additional details, or offer insight into our pieces before purchase.
A Thoughtful Process, From Start to Finish
Our goal is to ensure that every piece you receive feels considered and well-suited to your space. If any concerns arise, we’re here to help navigate them with care and clarity.