TERMS & CONDITIONS
ARBITRATION NOTICE: If you do not agree with these terms and conditions, do not use or interact with the website.
COPYRIGHT and TRADEMARK
All content on the RA Atelier website and associated materials—including but not limited to text, imagery, product designs, drawings, specifications, lighting concepts, and branding elements—is the intellectual property of RA Atelier and/or its respective artists and collaborators, and is protected under applicable copyright, trademark, and intellectual property laws.
The RA Atelier name, logo, and all related brand identifiers are trademarks of RA Atelier. Unauthorized use, reproduction, modification, distribution, or replication of any RA Atelier intellectual property is strictly prohibited without prior written consent.
This includes, but is not limited to, the copying of product designs, the reproduction of fixture concepts, and the use of imagery or descriptive content for commercial purposes.
We work closely with independent artists and makers, many of whom retain rights to their original works. Where applicable, their contributions are likewise protected and may not be used, reproduced, or distributed without permission.
RA Atelier reserves the right to take appropriate legal action in response to any infringement of its intellectual property rights.
PRIVACY POLICY
RA Atelier LLC (“RA Atelier,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our showroom in Rochester, New York, our website, or interact with us in any way.
~ Information We Collect ~
We may collect the following categories of personal information:
Name, email, phone number, and address
Order and project details
Website usage data (IP address, browser, cookies)
~ How We Use Your Information ~
We use your information to:
- Process and fulfill orders
- Communicate with you about products, appointments, or inquiries
- Provide design guidance and product recommendations
- Offer referrals to licensed electrical installers at your request
- Improve our website and customer experience
- Send marketing communications (you may opt out at any time)
- Comply with legal obligations
~ Sharing of Information ~
We do not sell your personal information.
We may share your information with:
- Service providers (payment processors, website hosting, email platforms)
- Licensed electrical installers, only when you explicitly request a referral
- Legal authorities, if required to comply with applicable laws
All third parties are required to maintain the confidentiality of your information.
~ Your California Privacy Rights (CCPA) ~
California residents have the right to:
Request access to the personal information we collect
Request deletion or correction of their data
Confirm that we do not sell personal information
Not be discriminated against for exercising these rights
To make a request, contact us in writting at:
studio@raatelierlighting.com
~ Cookies ~
We use cookies to improve your browsing experience. You can manage cookies through your browser settings.
~ Trust & Security ~
At RA Atelier LLC, your privacy and payment security are a top priority. All online transactions are securely processed through Wix Payments, which is PCI DSS Level 1 compliant—the highest industry standard for payment security. Your payment information is encrypted using advanced security protocols and is never stored on our servers.
Our website is protected with SSL encryption and monitored for fraud and unauthorized access. We do not sell or share your personal payment information. All transactions are handled through secure, third-party payment providers to ensure your data remains protected at every step.
If you have any questions about security or payments, please contact us directly.
MADE-to-ORDER
Many lights are specified as 'Made to Order'. Production will only commence after the required payment terms have been satisfied. The lead time for made-to-order lights vary, depending on the complexity and size of the piece, as well as the maker's current order backlog. Lead times will begin once payment has been received and an order confirmation has been issued. While we aim to have your lights within the specified lead time, please be aware that lead times may vary due to unforeseen production constraints and RA Atelier cannot be held liable for any issues (financial or otherwise) any delays might cause.
Each 'Made to Order' item is handcrafted based on the design, finish, and specifications you select at the time of purchase. Minor variations in color, texture, finish, dimensions, or pattern may occur due to the handcrafted nature of the artists' work. These variations and minor imperfections enhance the handmade nature of the piece and do not constitute defects.
ALL SALES are FINAL
Because every custom item is made specifically for you, all sales are final. We do not accept returns, exchanges, or order cancellations once production has begun. Refunds are only provided in cases where we are unable to complete your order. Please see the Shipping & Returns page for more details.
PRODUCT INFORMATION
and CUSTOMER RESPONSIBILITY
Before placing an order, you agree to:
1. Review all product details, including measurements, finishes, electrical requirements, and compatibility with your space.
2. Ensure that your chosen product fits your intended location and meets your local electrical codes.
3. Consult a licensed electrician if you have questions about installation suitability.
We are not responsible for incorrect measurements, ordering mistakes, or changes of mind after purchase.
INSTALLATION DISCLAIMER
All products are sold as lighting fixtures only, and installation is the sole responsibility of the purchaser and/or a qualified, licensed professional.
We strongly recommend that all fixtures be installed by a licensed electrician in accordance with all applicable local, state, and national electrical codes and regulations. Upon request, RA Atelier may provide referrals to independent, licensed electricians; however, any such recommendations are provided solely as a courtesy. RA Atelier does not guarantee, warrant, or assume responsibility for the work, conduct, or qualifications of any third-party installer.
By purchasing and/or accepting delivery of any RA Atelier product, the client acknowledges and agrees that RA Atelier bears no responsibility or liability for installation, mounting, wiring, compatibility with existing electrical systems, or any resulting damage, injury, or loss arising from improper installation or use.
Ownership, risk of loss, and all responsibility for the product transfer to the client upon completion of sale and/or delivery, as applicable. RA Atelier shall not be held liable for any issues arising after the completion of the transaction, including but not limited to installation-related complications or site conditions.
Clients assume full responsibility for ensuring that all installation conditions are appropriate and compliant prior to installation.
ELECTRICAL COMPLIANCE
and CODE RESPONSIBILITY
All lighting fixtures sold by RA Atelier are designed and manufactured with general safety standards in mind and in accordance with commonly accepted practices for decorative and architectural lighting. However, electrical codes, regulations, and installation requirements may vary significantly by jurisdiction.
It is the sole responsibility of the purchaser, installer, and/or end user to ensure that any RA Atelier product complies with all applicable local, state, provincial, and national building and electrical codes prior to installation and use.
RA Atelier makes no representations or warranties regarding code compliance in any specific region or application. We are not responsible for, and expressly disclaim any liability arising from, failures to meet local regulatory requirements, inspection standards, or permitting conditions.
Clients are strongly encouraged to consult a licensed electrician or qualified professional to confirm suitability, compatibility, and compliance before installation.
By purchasing and installing RA Atelier products, the client acknowledges and accepts full responsibility for ensuring adherence to all applicable codes and regulations.
LEAD TIMES and SHIPPING
Estimated production lead times are provided at the time of checkout for reference only and may be subject to change based on material availability, artisan schedules, and production conditions.
RA Atelier reserves the right to adjust lead times as necessary to ensure the integrity and quality of each piece.
Once an order has shipped, all transit times are the responsibility of the selected carrier and are beyond the control of RA Atelier. Shipping timelines are estimates only and are not guaranteed.
RA Atelier is not liable for delays, interruptions, or failures in delivery caused by shipping carriers, weather events, customs processing, or other circumstances outside of our direct control. Any issues arising during transit must be addressed directly with the carrier where applicable.
We remain available to assist where possible, but responsibility for shipping performance transfers to the carrier upon dispatch of the order.
LIMITATION of LIABILITY
To the fullest extent permitted by law: We are not liable for indirect, incidental, or consequential damages. Our liability is limited to the original purchase price of the product.
INTELLECTUAL PROPERTY
All designs, photographs, product descriptions, technical drawings, specifications, and other content displayed on the RA Atelier website and in any associated marketing materials are the intellectual property of RA Atelier and/or their respective artists, designers, and collaborators, and are protected under applicable copyright, trademark, and other intellectual property laws.
No part of this website or its content may be copied, reproduced, distributed, modified, displayed, published, or otherwise used in any form or by any means without the prior express written permission of RA Atelier.
This restriction includes, without limitation, the reproduction of product imagery, design concepts, written descriptions, and branding materials for commercial or non-commercial purposes.
Unauthorized use of RA Atelier intellectual property is strictly prohibited and may result in legal action.
PAYMENT METHODS
Credit / Debit Cards
Cash (in store only)
Check (in store only)
USE of WEBSITE
We grant you a personal, limited, non-exclusive, nontransferable license to access and make personal use of the site and information contained on the Site. This license does not include any resale or commercial use of the site; any collection and commercial use of any photographs or other materials published on the site; any non-personal use of our product names, listings, descriptions, or prices; any derivative use of the site; any downloading, copying, or other use of the site or the its materials for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms are reserved and retained by us and/or our suppliers and licensors. The licenses granted by us to you automatically terminate if you do not comply with these Terms. RA Atelier is not responsible for the unauthorized download of information from this site or for the uses of any product or information provided by other parties. Without written consent of RA Atelier, the material in this web site may be downloaded for personal use only. RA Atelier is not responsible for any errors and/or omissions in the Web Site materials, products and/or pricing.
AMENDMENTS
These terms may be updated from time to time. You should check this website regularly for updates to these Terms. Each time you order, sign up for an account access or use any of the products or our website, you signify your acceptance and agreement, without limitation or qualification, to be bound by the then current Terms. Modifications take effect as soon as they are posted to this, delivered to you, or reasonably made available to you in writing by RA Atelier. However, no amendment will retroactively modify the parties' agreed-to dispute resolution provisions of these Terms for then-pending disputes, unless the parties expressly agree otherwise in writing.
CHANGES to TERMS
We reserve the right to update these Terms at any time. Changes apply to future orders and do not affect previously placed orders.